STOVE SCOTLAND
FAQS

If you’re just starting your stove journey, the first decision is whether a wood‑burning or multi‑fuel stove suits your home best. Wood‑burners are designed to burn timber only, giving you that classic, cosy flame and simple operation. Multi‑fuel stoves offer more flexibility — you can burn wood, smokeless fuels, or approved solid fuels depending on what works for your routine.Both options come in a range of styles and sizes, and we’ll help you choose the one that feels right for your space and the way you live.

Once you’ve chosen your fuel type, the next step is finding a stove with the right heat output (kW) for your room. Picking the correct size makes all the difference — too small and it won’t heat the space properly, too large and it can become uncomfortable. During your consultation, we’ll calculate the ideal output for your home.You can also choose from helpful features like built‑in log stores, cool‑touch handles, air‑wash systems to keep the glass clear, or even hot plates for cooking. If any of these matter to you, we’ll guide you toward the models that include them.

A wood‑burning stove brings instant warmth and atmosphere to any room. Wood is an affordable fuel, and modern stoves are designed to burn it efficiently, giving you excellent heat output with low running costs. Many customers also love the look — a wood‑burner can become a real focal point, even when it’s not lit.Wood burns best on a natural bed of ash, which helps the stove run cleanly and efficiently. And because wood is considered carbon‑neutral, it’s a great option if you’re looking for a more environmentally friendly way to heat your home.

Multi‑fuel stoves are built to burn a variety of approved fuels, giving you flexibility throughout the year. They’re durable, long‑lasting, and easy to maintain thanks to a built‑in ash pan that makes cleaning simple.Because they don’t rely on electricity, a multi‑fuel stove keeps your home warm even during a power cut. And with no hidden running costs beyond your chosen fuel and an annual health check, they’re a reliable and cost‑effective heating option.

We offer a range of stove types starting from £2390 including installation. You’ll find trusted brands like Aduro, Merlin, Hunter, Pod and Woolly Mammoth, as well as our own Stove Scotland models — designed for quality, efficiency, and value.You can browse current offers on our website and book an initial consultation online.

Yes — you can still enjoy a stove without an existing chimney. We install twin wall flue systems, which act as a safe, insulated chimney and can be routed internally or externally.Direct‑vent systems are another option, using a two‑pipe setup that brings in fresh air and vents exhaust gases outside.If you do have a masonry chimney, we’ll fit a liner to keep everything safe and efficient.

Getting ready for your stove is simple. Most homes only need a few small checks before installation, and we’ll talk you through everything during your survey.Clear the area: making space around the fireplace helps our team work safely and efficiently.Think about your hearth: if you already have one, we’ll check it meets current standards. If not, we can design a bespoke hearth or mantle that suits your room.Expect a little dust: we work cleanly, but covering nearby soft furnishings can help keep things tidy.Access inside and out: if you don’t have a chimney, we may need access to external walls for a twin‑wall flue or direct‑vent system.Tell us about any updates: if you’re planning to redecorate or refresh the fireplace area, we can advise on the best order to do things. A bit of preparation goes a long way in making installation day smooth and stress‑free.

Like any heating appliance, your stove will need regular care to keep it running safely and efficiently. We offer maintenance packages, and there are simple things you can do at home too — using the right fuel, keeping temperatures steady, improving insulation, and scheduling routine chimney and stove checks.A little care goes a long way in keeping your stove performing at its best.

Keeping your stove in good condition is simple, and a little regular care helps it run safely and efficiently.Use the right fuel: seasoned hardwood for wood‑burners, and approved smokeless fuels for multi‑fuel stoves.Keep a steady burn: avoiding big temperature swings helps protect internal components.Book routine checks: an annual stove and chimney inspection keeps everything safe and performing well.Sweep the chimney: most homes need a sweep once a year to maintain good airflow.Light cleaning: empty ash pans, wipe the glass, and keep air vents clear.Improve insulation: small home upgrades help your stove heat the room more efficiently. A little ongoing care keeps your stove running smoothly and ready for winter.

Most stove issues are simple to fix once you know what to look for. Here are the problems customers ask about most often — and what usually causes them.Smoke coming into the room: often caused by a blocked chimney, cold flue, or using damp wood. A sweep or a hotter initial burn usually solves it.Glass turning black: normally down to fuel quality or low burn temperatures. Seasoned hardwood and steady heat help keep the glass clear.Poor heat output: the stove may be undersized for the room, or airflow may be restricted. Checking vents and fuel type usually improves performance.Fire dying down too quickly: often caused by damp wood or closed air controls. Dry fuel and balanced airflow make a big difference.Unusual smells: new stoves can give off a light “curing” smell at first; persistent smells may indicate soot build‑up or a ventilation issue.Difficulty lighting the stove: usually linked to cold flues, damp kindling, or restricted airflow. A top‑down lighting method helps. If something doesn’t feel right, we’re always happy to take a look. Small issues are usually easy to fix when caught early.

We supply solid fuel for collection from our base in Stoneyburn and can arrange delivery to the surrounding area. You can place an order online, and most collections are ready the same day. If you’d like to discuss delivery options, just get in touch through our website’s contact form.